A confessed customer experience geek

Tabitha — Tue, 08 Jun 2010 21:32:14 +0000

I recently had the opportunity to listen to Robert Stephens, of Geek Squad fame, and I was fascinated with one particular image he shared, which I immediately and shamelessly appropriated. I loved hearing him speak and then he showed a Venn diagram (shown below) and really won me over. Yes, I do enjoy a really good Venn diagram. Come on, be honest who doesn’t love them?

The ultimate venn diagram.

I loved this because it resonated with how I think – really fit me and the way I think about customer experience and what I am fortunate to be able to do as a living. So here I am – openly confessing that I am a customer experience Geek! And what a great way to describe the definition of a geek (although I confess to a smidgen of social ineptitude on occasion, so perhaps it’s not always a perfect fit).

So when intelligence and obsession focus on the customer, you get what I love to do. How about you? Are you a geek? If so, what kind?

**UPDATE** It appears that some are asking about the Venn diagram itself. As in – “what goes in the bit where social ineptitude and intelligence meet?” Answer: Apparently, dweeb. I do not make this stuff up, I promise!

Jun 8, 2010 – Image updated to include “Dweeb.”

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A confessed customer experience geek