My Twitter Feed- TabithaDunn: Part 1 cont - as promised - what level do you ask your cust sat or loyalty question http://bit.ly/ba5Kub August 31, 2010
- TabithaDunn: @mooney1 enjoy! August 30, 2010
- TabithaDunn: RT @toutie @MarshaCollier Join #custserv Tues 9p ET Topic “To Crowdsource or Silo (clearly defined system boundaries) Customer Service?” August 30, 2010
- TabithaDunn: @Turntablez Love that show! Greece is a lovely place (I lived there as a little girl). August 30, 2010
- TabithaDunn: @WriteTheCompany than you for the RT about my blog - more to come this week! I look forward to your thoughts. August 30, 2010
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Tag Archives: Family
When predictability is good or “How to Train your Dragon”
My husband and I took our seven year old daughter to see the new 3D movie “How to Train Your Dragon” this weekend. http://www.howtotrainyourdragon.com/ We thoroughly enjoyed it – funny, sweet, well designed and yes, predictable. I found it interesting, hearing some of the negative comments from the other movie goers regarding that very predictability.
Posted in Balance, Communication, Family
Tagged Customer Experience, Family, How to Train Your Dragon, Predictability
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Love, loss & memories
Tomorrow is the first anniversary of my mom’s death. After everything we had been through together, good and bad, this month has been hard emotionally for me. Because she was ill for so very long, we were fortunate she held on (despite tremendous pain and suffering) to give us so much more time together than we thought we were going to get when she was diagnosed with cancer. She was able to see and share in moments she never thought she could – the birth of her granddaughter and the chance to see her first few years. Now my daughter has memories of her Nana, which I am thankful for.
The tooth fairy story
My daughter is six years old and very imaginative. Her creativity fascinates me. This week, she lost her second tooth – let me tell that it has seemed both a dramatic and funny saga that I simply had to share. Maybe it will make you laugh too (-:
Winter and being sick…
Sorry for not posting for a bit but I have been sick (again) and feeling pretty muzzy when I am awake. Not exactly at my stellar best when I am upright and (relatively) mobile. I have the opportunity to work from home on some days, which definitely helps but I still operate at something less than optimal brain efficiency. Add to that – my husband and daughter are both getting tagged with each cold/flu/whatever.
One more day…
I have a lovely, long holiday planned with my husband and daughter. Sixteen days off. A rare thing in my life. Normally, I only have a week off at a time (total of nine days), so this rarity will be something to treasure. I’ve spent a fair amount of time the past few weeks encouraging my team to do the same. For a Customer Insights organization, the end of the year is not a crazy one like some parts of the org, more a time to wrap up projects.
Posted in Balance, Customer Experience, Family, Health, Vacation, Wholeness, Work
Tagged Balance, Customer Experience, Family, Health, Vacation, Wholeness, Work
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Happy Birthday
This past weekend was wonderful! My daughter turned six and I was so happy to see her light up with joy and excitement this weekend. She had her party, which she enjoyed immensely. We took her out to dinner and an evening show of the Nutcracker ballet for the first time, which she thought was neat. She was amazed at all the little girl ballerinas. She has always loved that story, so it helped make the ballet come alive for her. Seeing the whole weekend through her eyes was so sweet and poignant. What happy memories we made – and memories, that’s what we have of the past, isn’t it? Even though those are imperfect things, those memories, it’s what gives us the grounding for our today’s.
Death and choices
This morning we learned that Shawn’s grandfather passed away. He passed away in his sleep, apparently peacefully, which is a blessing. It is sad but also good to note that he had a good life, long and rich (he was in his nineties). He is survived by his wife and children. This is the third death in the family this year (four if you count one of our kitties). A sad year indeed. It’s made me think a great deal about loss and how people respond.
The holidays and our tree
Yes, it is that time of year. Do you dread it or love it? Me, I love it. I enjoy the long weekend for Thanksgiving as a chance to celebrate and give thanks but also it is time to put up the tree (one of my favorite parts). Our tree is a collective experience. It makes me wonder how other people do their tree – is it a never changing thing, a new theme every year or a gradual build (like mine)? Years ago, I gave in to my love of Victoriana on trees and set a theme. Our tree is a lovely nine footer, filled with beautiful Victorian ornaments collected in reds, pinks, creams, golds & silver. Every year, I buy a few new ones to add to the tree and love that process as well. It’s almost like greeting an old friend each time it goes up. My husband loves the tree so much that we have an ongoing discussion after New Years as to when it can actually come down. Yes, we are one of those… the earliest I think it ever came down was Valentines. The latest was early May. As you can imagine, we get lots of compliments on the tree but also lots of eye rolls and good humored digs. I think that Shawn would keep the tree up year round, if he could. Me, I like to put it away (eventually) and greet it again after Thanksgiving… I think it means a bit more to me that way. But yes, I like to keep up for longer than the typical season as well. I have to wonder if we are the only ones…
The Tea Fire
The Tea Fire here in SB is finally under control (I call it at 80% – I know that’s not a 100% but that is pretty darn good compared to completely uncontrolled). I don’t know about others, but I struggled with how to feel all weekend. On the one hand I felt so happy that we didn’t end up having to evacuate, much less lose our home. On the other hand, I felt so awful for those who did lose their homes (no lives lost, fortunately) and I ended up sneezing and wheezing all weekend from allergies to the air quality, which added a layer of yuck to the whole thing. It was a crazy surreal weekend, filled with thoughts like… is it okay if I decide we will still go out to eat this weekend, like we do as a family just about every weekend? And yes, we did go out to eat. And we saw a lot of others do the same but there was more greetings and “is your home safe? I am so glad to see you!” even from the staff. What amazing grace and strength we have as human beings, what wonderful small tales will go untold during this tragedy. So I can embrace the feel good and feel bad at the same time. Guess that just makes me human (-:
Flexibility and work
Today, we get a call, bright and early from my daughter’s new pediatrician’s office letting us know there was a cancellation in the schedule tomorrow and could we please move our original appointment for our daughter’s annual well child from January 2009 to tomorrow. Now, to put this into perspective, we don’t know this doctor yet, that’s part of the plan for this visit. And now, we have a last minute switch. Well, I am a fortunate woman because my husband is a fantastic stay at home dad but there’s a line here right? What things are musts vs. nice to have when it comes to your child’s life? It’s not a lack of trust in my husband, it’s really about wanting to be present for certain things. So what do I do… I frantically go through my afternoon schedule and beg for patience while I reschedule the block of time so I can be there. Because it’s important to be present as part of the balance, in my view. Some choices and tradeoffs have to made, I know that but this time, I was lucky, because I could manage the last minute reschedules – next time I might not be so lucky. But for this week, I made it.