My Twitter Feed- TabithaDunn: @Turntablez Thank you - we are going for relaxing this weekend - we could use it. July 30, 2010
- TabithaDunn: @mooney1 That sure does sound good to me. July 30, 2010
- TabithaDunn: @mooney1 Well don't just sit there (-: go work from home or something. July 30, 2010
- TabithaDunn: @Turntablez Thanks for the #ff and I hope you have a great weekend. Maybe it will cool off... July 30, 2010
- TabithaDunn: @chrisbrogan Why thank you! (-: Have a good weekend. July 30, 2010
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Tag Archives: Communication
Why is simple so hard?
I was inspired by a conversation with a colleague, to write about this very topic. Why do we tend to add complexity? In other words, why is simple so darn hard? We appreciate it, we recognize it when we see it, we even admire it – but aspire to it as an integral thing, nope, that’s just not natural behavior – or so it seems.
Proving the value of NPS
I was recently asked the question about how do you prove that measuring NPS is worthwhile (or any other loyalty metric). It was an interesting and good question but it is sort of like asking how do I prove that love is better than not having love. I know, I know… an odd example perhaps but also ephemeral to prove or disprove. Here is what I think about that (NPS not love – I’ll save that for another post):
Posted in Customer Experience, Customers, Loyalty
Tagged Communication, Customer Experience, Loyalty, Net Promoter Score
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Leading Change
The importance of communication in leading a successful change effort cannot be overestimated. I find myself pondering that element while participating in a major change initiative at work. It is difficult, in our busy day-to-day world, to remember that others are not mind-readers - there is not instantaneous knowledge transfer. Therefore, what you know is not necessarily known to others. So how do you, as a leader, remember to communicate to the broader audience? How many of us build a formal communication element into our planning process that enables us to segregate people into communication audience categories and follow up diligently throughout the change? Based on my experience this is a key element of employee dissatisfaction, when done poorly. And what a shame, because so many initiatives might be more successful had effective communication happened in a timely manner.
Posted in Change, Communication, Leadership
Tagged Change, Communication, Leadership
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