The Power of Reflection

Setting aside time to reflect gives you the opportunity to see how things fit together and identify gaps.  This nothing new, right?  You know this, have experienced it, whether it was in your personal life or work life or both.  So if we know it, have felt the benefit of it, why is it so hard to do?  Why do we feel compelled to fill up every precious waking minute with a task?  How many of you feel the impulse in an idle moment to pick up your Blackberry or iPhone (or similar item)?  Do you ask yourself why?  I do.

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Net Promoter Score (NPS) is more than a number.

I know that I am going to be in the midst of competing views here but I use NPS where I work and have built a previous NPS program as well – I like it and it works.  Say what you will of the method (and believe me, there is much that has been said/written/blogged on it, good and bad), the core of it comes down to really listening to your customers, taking action on what you learn and letting them know they are heard.  For me, that’s the key.

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Love, loss & memories

Tomorrow is the first anniversary of my mom’s death.  After everything we had been through together, good and bad, this month has been hard emotionally for me.  Because she was ill for so very long, we were fortunate she held on (despite tremendous pain and suffering) to give us so much more time together than we thought we were going to get when she was diagnosed with cancer.  She was able to see and share in moments she never thought she could – the birth of her granddaughter and the chance to see her first few years.  Now my daughter has memories of her Nana, which I am thankful for. 

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My Top 6 Customer Survey Design Suggestions

I’m going to try and avoid my soapbox here but I will warn you in advance that I may not be successful.  You be the judge…

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Final surgery update!

Hello all – as promised, this is my final report out on my surgery results from Feb.  I would say I have reached full recovery now.  Still some minor pain on big sneezes and occasional twinges but good for my purposes.  Now for the good news – did it deliver on all the anticipated benefits?  I give it a resounding YES!

Posted in Balance, Change, Excercise, Goals, Health, Self-Clarity, Spirit, Wholeness | Tagged , , , , | 2 Comments

Why is simple so hard?

I was inspired by a conversation with a colleague, to write about this very topic.  Why do we tend to add complexity?  In other words, why is simple so darn hard?  We appreciate it, we recognize it when we see it, we even admire it – but aspire to it as an integral thing, nope, that’s just not natural behavior – or so it seems. 

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The tooth fairy story

My daughter is six years old and very imaginative.  Her creativity fascinates me.  This week, she lost her second tooth – let me tell that it has seemed both a dramatic and funny saga that I simply had to share.  Maybe it will make you laugh too (-:

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Small, angry voices…

I admit to fear and to worry and to doubt.  I am fortunate in these times of fear and uncertainty, where many are suffering the most dramatic and awful change of their lives.  I am thankful, every day, for what I have:  my good health (and health insurance), my loved ones (and their good health), my great job (that I am lucky to love) and the basics we all need (food, shelter, etc…).  My heart goes out to those who are suffering because I remember earlier days where a roof over my head was uncertain, not much food (so thankful for free school lunch programs) and no health insurance (or money for much needed medicines, like my asthma inhaler).  I remember and my heart cries out for them.

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Social Media Frenzy

Okay, I admit it, I am new to the social media whirl.  I am an admitted party wallflower – sociable and gregarious in compact and focused settings but throw me into a party of strangers and watch me cringe.  I spend more wondering what to say, trying to remember my “hmmmm, that’s interesting” questions and trying to determine what the polite time to leave is, that I never get to the actual enjoying part.  Sad, is it not?

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My surgery – the gory details

My view of my septoplasty and the snoring surgery.  For those of you who don’t know me, I was born with a severely deviated septum, with only a tiny opening in the right side of my nose.  For me, this is normal.  Little did I know that it is part of why I have low energy levels and don’t seem to get enough rest, even after a good nights sleep.  The nose actually needs both sides to work right and properly oxygenate you.  After years of dreading the surgery pain, I finally decided that my gift of better living to myself this year would be breathing better.  I do one of these every year – for example, one year I gave up soda, another fast food, another caffeine.  Each a step towards changing my lifestyle to a healthier one.

Posted in Announcements, Balance, Change, Health, Self-Clarity, Uncategorized, Wholeness | 2 Comments