Comments for The Corporate Woman http://www.thecorporatewoman.org Why choose failure, when success is an option? Sat, 23 Apr 2011 08:14:59 +0000 hourly 1 http://wordpress.org/?v=3.0.1 Comment on And then there was… by Agata http://www.thecorporatewoman.org/2011/04/and-then-there-was/comment-page-1/#comment-364 Agata Sat, 23 Apr 2011 08:14:59 +0000 http://www.thecorporatewoman.org/?p=250#comment-364 Tabitha, keeping our fingers crossed! And waiting for the postings :) Tabitha, keeping our fingers crossed! And waiting for the postings :)

]]> Comment on Customer based executive compensation by Tabitha http://www.thecorporatewoman.org/2010/05/customer-based-executive-compensation/comment-page-1/#comment-338 Tabitha Tue, 21 Dec 2010 23:21:45 +0000 http://www.thecorporatewoman.org/?p=171#comment-338 This is a good question. I don't have any case studies at hand but I have seen it work best where the compensation is tied to specific, targeted improvement initiatives, rather than scores themselves. I'm happy to chat more on the subject to see if I can lend some perspective. Thank you, Tabitha This is a good question. I don’t have any case studies at hand but I have seen it work best where the compensation is tied to specific, targeted improvement initiatives, rather than scores themselves. I’m happy to chat more on the subject to see if I can lend some perspective.

Thank you,
Tabitha

]]> Comment on Customer based executive compensation by NPS Project Manager http://www.thecorporatewoman.org/2010/05/customer-based-executive-compensation/comment-page-1/#comment-337 NPS Project Manager Thu, 09 Dec 2010 19:08:01 +0000 http://www.thecorporatewoman.org/?p=171#comment-337 I am interested in raising this topic as a holistic approach to implementing NPS at my company. Are you aware of any case studies or examples of compensation programs that are tied to NPS? I am interested in raising this topic as a holistic approach to implementing NPS at my company. Are you aware of any case studies or examples of compensation programs that are tied to NPS?

]]> Comment on Metrics Part 2 – Customer Retention by Tabitha http://www.thecorporatewoman.org/2010/09/metrics-part-2-customer-retention/comment-page-1/#comment-315 Tabitha Fri, 10 Sep 2010 16:23:16 +0000 http://www.thecorporatewoman.org/?p=238#comment-315 I agree. Customer retention is often easy to gloss over in favor of the more visible marketing and sales numbers. I agree. Customer retention is often easy to gloss over in favor of the more visible marketing and sales numbers.

]]> Comment on Metrics Part 2 – Customer Retention by Gravity Gardener http://www.thecorporatewoman.org/2010/09/metrics-part-2-customer-retention/comment-page-1/#comment-313 Gravity Gardener Fri, 10 Sep 2010 09:56:37 +0000 http://www.thecorporatewoman.org/?p=238#comment-313 Customer retention is the idea of making a point to maintain a long term relationship with your clients and listening to what they need from your product and/or service. Service after the sale is critical in the ongoing success and growth of your business. Your happy customers will become your advocate and bring more to your door. Those that speak highly of your services and products will do more for your bottom line than the best sales person. Implementing a client retention program is a key strategy that each and every CEO should institute. This may include the following areas: • Customer User Groups • Periodic Surveys • Review of Support tickets to identify patterns and business opportunities • Focus Groups to discuss future product direction • Social Networking or Blog management http://myprvideo.com/retention-customer-ideas/ Customer retention is the idea of making a point to maintain a long term relationship with your clients and listening to what they need from your product and/or service.

Service after the sale is critical in the ongoing success and growth of your business. Your happy customers will become your advocate and bring more to your door. Those that speak highly of your services and products will do more for your bottom line than the best sales person.
Implementing a client retention program is a key strategy that each and every CEO should institute. This may include the following areas:

• Customer User Groups
• Periodic Surveys
• Review of Support tickets to identify patterns and business opportunities
• Focus Groups to discuss future product direction
• Social Networking or Blog management

http://myprvideo.com/retention-customer-ideas/

]]> Comment on Metrics Part 2 – Customer Retention by Tweets that mention Metrics Part 2 – Customer Retention | The Corporate Woman -- Topsy.com http://www.thecorporatewoman.org/2010/09/metrics-part-2-customer-retention/comment-page-1/#comment-312 Tweets that mention Metrics Part 2 – Customer Retention | The Corporate Woman -- Topsy.com Fri, 10 Sep 2010 00:28:48 +0000 http://www.thecorporatewoman.org/?p=238#comment-312 [...] This post was mentioned on Twitter by Tabitha Dunn, Adam Edmunds. Adam Edmunds said: RT @TabithaDunn Metric Part 2 - Customer Retention http://bit.ly/aDmPzu How do you measure it? [...] [...] This post was mentioned on Twitter by Tabitha Dunn, Adam Edmunds. Adam Edmunds said: RT @TabithaDunn Metric Part 2 – Customer Retention http://bit.ly/aDmPzu How do you measure it? [...]

]]> Comment on Side Note: Stuff going through my head by Tabitha http://www.thecorporatewoman.org/2010/08/side-note-stuff-going-through-my-head/comment-page-1/#comment-308 Tabitha Tue, 31 Aug 2010 15:58:07 +0000 http://www.thecorporatewoman.org/?p=232#comment-308 Thank you, Deanna. That does give me another perspective and I appreciate it. I try not to talk about weight and instead talk about being healthy with my daughter and let her see me working out. I want her to see her mom as always striving to be healthy. A very good reminder! :) Thank you, Deanna. That does give me another perspective and I appreciate it. I try not to talk about weight and instead talk about being healthy with my daughter and let her see me working out. I want her to see her mom as always striving to be healthy. A very good reminder! :)

]]> Comment on Side Note: Stuff going through my head by Deanna McNeil http://www.thecorporatewoman.org/2010/08/side-note-stuff-going-through-my-head/comment-page-1/#comment-307 Deanna McNeil Tue, 31 Aug 2010 02:52:45 +0000 http://www.thecorporatewoman.org/?p=232#comment-307 I remember how I felt when my daughter was six - I only saw a body that didn't look like it did six years ago! It's really true how applying the 'kiss' method to your daily routine can possibly give you more time to be reacquainted with the truly lovely woman your daughter sees. Aren't those little inquisitive eyes the scale that matters most? Sending you hugs as you sort out what works best for you I remember how I felt when my daughter was six – I only saw a body that didn’t look like it did six years ago! It’s really true how applying the ‘kiss’ method to your daily routine can possibly give you more time to be reacquainted with the truly lovely woman your daughter sees. Aren’t those little inquisitive eyes the scale that matters most? Sending you hugs as you sort out what works best for you

]]> Comment on The core of a customer experience program by Tabitha http://www.thecorporatewoman.org/2010/07/the-core-of-a-customer-experience-program/comment-page-1/#comment-300 Tabitha Thu, 29 Jul 2010 19:33:56 +0000 http://www.thecorporatewoman.org/?p=215#comment-300 Hi Clint - welcome! I agree with your thoughts. In my experience, how the program is designed and implemented varies. Certainly the program I designed for Philips Healthcare and the one for Citrix Online are each different - tailored to the needs, challenges and the market. I look forward to your input along the way and it's great to connect. Hi Clint – welcome! I agree with your thoughts. In my experience, how the program is designed and implemented varies. Certainly the program I designed for Philips Healthcare and the one for Citrix Online are each different – tailored to the needs, challenges and the market. I look forward to your input along the way and it’s great to connect.

]]> Comment on The core of a customer experience program by clint carlos http://www.thecorporatewoman.org/2010/07/the-core-of-a-customer-experience-program/comment-page-1/#comment-299 clint carlos Thu, 29 Jul 2010 19:15:27 +0000 http://www.thecorporatewoman.org/?p=215#comment-299 Tabitha, I just came across your blog. This is a great topic, that I think is highly dependent on the context of each company and industry. From my experience designing these types of systems for Fortune 500 companies there are typically 2 major problems with typical customer experience programs: 1. They fail to connect every part of the strategy to measurable business outcomes. 2. They focus too heavily on the logical aspects or mechanics of the relationship, ignoring the holistic effect on customer emotions. Tabitha, I just came across your blog. This is a great topic, that I think is highly dependent on the context of each company and industry. From my experience designing these types of systems for Fortune 500 companies there are typically 2 major problems with typical customer experience programs:
1. They fail to connect every part of the strategy to measurable business outcomes.
2. They focus too heavily on the logical aspects or mechanics of the relationship, ignoring the holistic effect on customer emotions.

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