My Twitter Feed- TabithaDunn: Part 1 cont - as promised - what level do you ask your cust sat or loyalty question http://bit.ly/ba5Kub August 31, 2010
- TabithaDunn: @mooney1 enjoy! August 30, 2010
- TabithaDunn: RT @toutie @MarshaCollier Join #custserv Tues 9p ET Topic “To Crowdsource or Silo (clearly defined system boundaries) Customer Service?” August 30, 2010
- TabithaDunn: @Turntablez Love that show! Greece is a lovely place (I lived there as a little girl). August 30, 2010
- TabithaDunn: @WriteTheCompany than you for the RT about my blog - more to come this week! I look forward to your thoughts. August 30, 2010
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Category Archives: Change
Final surgery update!
Hello all – as promised, this is my final report out on my surgery results from Feb. I would say I have reached full recovery now. Still some minor pain on big sneezes and occasional twinges but good for my purposes. Now for the good news – did it deliver on all the anticipated benefits? I give it a resounding YES!
The tooth fairy story
My daughter is six years old and very imaginative. Her creativity fascinates me. This week, she lost her second tooth – let me tell that it has seemed both a dramatic and funny saga that I simply had to share. Maybe it will make you laugh too (-:
Small, angry voices…
I admit to fear and to worry and to doubt. I am fortunate in these times of fear and uncertainty, where many are suffering the most dramatic and awful change of their lives. I am thankful, every day, for what I have: my good health (and health insurance), my loved ones (and their good health), my great job (that I am lucky to love) and the basics we all need (food, shelter, etc…). My heart goes out to those who are suffering because I remember earlier days where a roof over my head was uncertain, not much food (so thankful for free school lunch programs) and no health insurance (or money for much needed medicines, like my asthma inhaler). I remember and my heart cries out for them.
Posted in Authenticity, Balance, Change, Family, Self-Clarity, Spirit
Tagged Change, Endurance, Fear, Spirit
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Social Media Frenzy
Okay, I admit it, I am new to the social media whirl. I am an admitted party wallflower – sociable and gregarious in compact and focused settings but throw me into a party of strangers and watch me cringe. I spend more wondering what to say, trying to remember my “hmmmm, that’s interesting” questions and trying to determine what the polite time to leave is, that I never get to the actual enjoying part. Sad, is it not?
Posted in Change, Communication, Social Media
Tagged Facebook, Social Media, Twitter
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My surgery – the gory details
My view of my septoplasty and the snoring surgery. For those of you who don’t know me, I was born with a severely deviated septum, with only a tiny opening in the right side of my nose. For me, this is normal. Little did I know that it is part of why I have low energy levels and don’t seem to get enough rest, even after a good nights sleep. The nose actually needs both sides to work right and properly oxygenate you. After years of dreading the surgery pain, I finally decided that my gift of better living to myself this year would be breathing better. I do one of these every year – for example, one year I gave up soda, another fast food, another caffeine. Each a step towards changing my lifestyle to a healthier one.
Posted in Announcements, Balance, Change, Health, Self-Clarity, Uncategorized, Wholeness
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My three words…
I recently met a great social media expert and interesting guy (who I now follow on Twitter). Anyway, he recently wrote a great blog about how he does his annual goals and I really liked his approach. It’s memorable and thought provoking. http://www.chrisbrogan.com/your-3-goals-for-2009/ He talks about finding three words that represent your filter, your purpose, your goals for the year – so here are my three words:
The Tea Fire
The Tea Fire here in SB is finally under control (I call it at 80% – I know that’s not a 100% but that is pretty darn good compared to completely uncontrolled). I don’t know about others, but I struggled with how to feel all weekend. On the one hand I felt so happy that we didn’t end up having to evacuate, much less lose our home. On the other hand, I felt so awful for those who did lose their homes (no lives lost, fortunately) and I ended up sneezing and wheezing all weekend from allergies to the air quality, which added a layer of yuck to the whole thing. It was a crazy surreal weekend, filled with thoughts like… is it okay if I decide we will still go out to eat this weekend, like we do as a family just about every weekend? And yes, we did go out to eat. And we saw a lot of others do the same but there was more greetings and “is your home safe? I am so glad to see you!” even from the staff. What amazing grace and strength we have as human beings, what wonderful small tales will go untold during this tragedy. So I can embrace the feel good and feel bad at the same time. Guess that just makes me human (-:
Change happens…
Earlier this year, I talked about it being time for change – how do you decide? How do you know it’s time? Well, my family and I decided it was time when an opportunity to go work for Citrix Online came open in my field. What a great company, really smart and talented people and a great desire for being ever more customer focused. My family loves living in beautiful Santa Barbara vs. living north of Seattle in Bothell. Change like this often feels like a leap of faith - you weigh your options, check your gut, agonize with friends and family (okay, maybe that last one is only me) and then decide. You really don’t know until you actually make the choice though, do you?
Posted in Authenticity, Change, Family, Self-Clarity
Tagged Authenticity, Change, Family, Self-Clarity
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Love and Loss
My mother passed away on Friday. I feel sad but also happy and at peace. You see, she has been terribly ill for a very long time and we who loved her have watched her decline in an anxious miasma of sadness and helplessness. The thought that continues to reverberate through my brain is that she isn’t hurting anymore. For the first time in a very long time, her life is not defined by pain.
Posted in Authenticity, Change, Family, Health, Self-Clarity
Tagged Authenticity, Change, Family, Self-Clarity
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Leading Change
The importance of communication in leading a successful change effort cannot be overestimated. I find myself pondering that element while participating in a major change initiative at work. It is difficult, in our busy day-to-day world, to remember that others are not mind-readers - there is not instantaneous knowledge transfer. Therefore, what you know is not necessarily known to others. So how do you, as a leader, remember to communicate to the broader audience? How many of us build a formal communication element into our planning process that enables us to segregate people into communication audience categories and follow up diligently throughout the change? Based on my experience this is a key element of employee dissatisfaction, when done poorly. And what a shame, because so many initiatives might be more successful had effective communication happened in a timely manner.
Posted in Change, Communication, Leadership
Tagged Change, Communication, Leadership
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