My Twitter Feed- TabithaDunn: @Turntablez Thank you - we are going for relaxing this weekend - we could use it. July 30, 2010
- TabithaDunn: @mooney1 That sure does sound good to me. July 30, 2010
- TabithaDunn: @mooney1 Well don't just sit there (-: go work from home or something. July 30, 2010
- TabithaDunn: @Turntablez Thanks for the #ff and I hope you have a great weekend. Maybe it will cool off... July 30, 2010
- TabithaDunn: @chrisbrogan Why thank you! (-: Have a good weekend. July 30, 2010
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Category Archives: Change
The core of a customer experience program
With so many customer experience programs beginning, many people are asking, “Where do I start?” It’s a question that I have heard often enough that I thought I might do a blog series on what you want to focus on in the first year of your customer experience program. And it might be interesting for those of you who are already well under way in your program.
Book Review – Switch
I like to read (a lot) and the mix of books tends to vary, depending on whatever attracts me at the time. I keep a mix going, usually have at least two progressing (some on the Kindle, some from the library).
Posted in Balance, Change, Customer Experience, Listening
Tagged Change, difficult, drive, switch
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The Value of Patience
I’m not altogether certain I was patient much as a child, perhaps I was but just don’t recall but I suspect that I wasn’t. Patience as an adult hasn’t always been a strong point either but I am finally getting better at it. Last year, I declared that I was going to embark on the journey of being healthier. I finally had the surgery on my deviated septum, so I could breathe better. From there, I started modifying my eating habits. Already good, I made them better. No fast food, no junk food, no soda, no prepared food (that’s right – no cans, no boxes, nothing previously frozen). That was both harder and easier than I thought it would be. My husband is a marvelous cook and he has chosen to make the journey with me, so that has helped a lot!
Posted in Balance, Change, Excercise, Goals, Health, Social Media, Wholeness
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Rhythm of Business
I’ve been thinking a lot about timing lately – so much of success can hang on that. But timing, the right timing, doesn’t have to be left up to luck. You can plan for it. We’ve been talking about developing a clear understanding of the rhythm the business uses to make decisions. The better that rhythm is understood and mapped out, the better functions like mine (customer insights) can adapt to it and deliver what analysis is needed to help support and drive business decisions.
Posted in Balance, Change, Communication, Customers
Tagged Analysis, Reporting, Timing
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Customer Experience Professional
Customer experience is a growing specialty field. It goes by many names and titles but the disciplines are quite similar. As a member of this growing group of practitioners, I’m fascinated with the backgrounds where my colleagues come from. Many are from market research backgrounds (since getting the customer feedback is where you start a program) but mine is a different path. I come from an improvement background (project management, Lean Six sigma, program development, etc). I believe the heart of a customer experience program is identifying and driving customer fed improvements.
Engaging Stakeholders
Few things will kill the development of a successful program designed for change than unengaged stakeholders. For many, the desire to get things done quicklycauses the elements of communication and engagement to fall by the wayside. If you have been in that situation, you know how easily you end up wondering at the end why your new or improved process isn’t going as well as planned.
Posted in Change, Communication, Customer Experience, Leadership
Tagged Program, Stakeholders, Success
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Adding to the team
A dear old friend of mine wrote to me today and reminded me that distance from friends and family means they keep up with me via things like my blog, Facebook and Twitter. So when I have times like I have had lately, when my small team is short staffed, there is never enough time to write. Which also means there is a backlog of ideas that I would like to share and get your thoughts on but somehow never seem to actually touch keys to keyboard. Know what I mean?
Final surgery update!
Hello all – as promised, this is my final report out on my surgery results from Feb. I would say I have reached full recovery now. Still some minor pain on big sneezes and occasional twinges but good for my purposes. Now for the good news – did it deliver on all the anticipated benefits? I give it a resounding YES!
The tooth fairy story
My daughter is six years old and very imaginative. Her creativity fascinates me. This week, she lost her second tooth – let me tell that it has seemed both a dramatic and funny saga that I simply had to share. Maybe it will make you laugh too (-: