The Corporate Woman

A dear old friend of mine wrote to me today and reminded me that distance from friends and family means they keep up with me via things like my blog, Facebook and Twitter.  So when I have times like I have had lately, when my small team is short staffed, there is never enough time to write.  Which also means there is a backlog of ideas that I would like to share and get your thoughts on but somehow never seem to actually touch keys to keyboard.  Know what I mean?

So here I am, honoring her gentle nudge and making the room to write.

I’m fortunate that after months of searching, my team and I have found a new program manager.  We get to have a new set of skills and experience to add to our small team.  It gives us the ability to add even more value to our organization and delve deeper into understanding our customer experience.  I believe passionately in the service we provide to the business.  I love being able spend my days thinking about our customers.  Part of the search for a new team member means finding someone who has a similar passionate view. 

What’s most interesting to me about this process is how important company culture fit is to the discussion.    How many times have you been on an interview (or interviewed candidates) and found the focus being all on skills and experience – with little or none on that important “fit”?  That fit is more than just do you like this person and think you can work well with them.  It’s an important concept because I don’t want it confused with homogenisation.  Having diversity is equally key.  So how do you define your company or team culture?  How do you find that right fit for your team?

Our way was thoughtful, open discussion and decision consensus across the interviewers.  What works for you?  What hasn’t worked for you?

Tags: Hiring, Team

Setting aside time to reflect gives you the opportunity to see how things fit together and identify gaps.  This nothing new, right?  You know this, have experienced it, whether it was in your personal life or work life or both.  So if we know it, have felt the benefit of it, why is it so hard to do?  Why do we feel compelled to fill up every precious waking minute with a task?  How many of you feel the impulse in an idle moment to pick up your Blackberry or iPhone (or similar item)?  Do you ask yourself why?  I do.

I’m a big fan of reflection and thinking time.  I am also an unrepentant and inveterate multitasker (yes, I’m doing it now – picture me listening to music, checking email, Twitter, blogging and researching chi square testing).  I find that I have to remind myself of how much I can get done by taking the time to step back from it all and reflect.  Even given that, some of my best insights and ideas have come from when I am doing some mindless task instead of doing nothing at all but thinking.  Knowing that, I seek out that form of reflection and integrate it into the flow of my life.  Don’t think I’m all successful at it though – it’s an ongoing practice.  And although it doesn’t come naturally, I do the quiet, non-task version of reflection too… just not as often.

I can tell you that I have learned that if I don’t have this time on a regular basis, I’m less happy, less productive, less creative, less insightful – more restless, more stressed and more easily distracted.  There’s an inner warning bell that goes off when I start to feel like this.  I know it’s time to step back.

How have you found the power of reflection working for you?  Do you make time for it?  How does your life feel when you don’t make time for it?  Share your stories with me because I’m really interested in learning how it works for others.

Tags: insight, Reflection, thoughful

Tomorrow is the first anniversary of my mom’s death.  After everything we had been through together, good and bad, this month has been hard emotionally for me.  Because she was ill for so very long, we were fortunate she held on (despite tremendous pain and suffering) to give us so much more time together than we thought we were going to get when she was diagnosed with cancer.  She was able to see and share in moments she never thought she could – the birth of her granddaughter and the chance to see her first few years.  Now my daughter has memories of her Nana, which I am thankful for. 

It’s the little things that are getting to me, the sharp moments of pained surprise like helping my daughter pick out a card for her Grandma (my mother-in-law) and realizing that we weren’t going to do that for my mom for the first time.   Seeing my little girl in her first play and realizing my mom wasn’t going to see it.  I’m feeling more emotionally sensitive too.  Odd, unrelated moments bring tears to my eyes that wouldn’t normally.   I think my tongue is a little sharper too but my oh so patient husband could speak to that more than I… 

Beyond the pain is peace as well.  I had time to come to grips with the loss of her before the time came, which helped me enjoy our time together more fiercely and thoroughly.  I have little treasures of her at home and in my office, keeping the memory of her near.  In my office, it’s an interesting mix of keepsakes – there’s what you would expect (pictures of her) but there is also one of her paintings and the first gift I gave her after I moved away from home.

So here’s to my mom, who lived her life on her own terms, with a strength, verve and determination that I hope I can match.  She never let obstacles or bad times keep her down forever and even death came when she was ready and not the other way around.  I hope to be able to pass on the good memories and good lessons to my daughter.   Never forgotten, Mom – your best lives on in your son, daughter and granddaughter.  I know you were proud of that and I am too.  I love you, Mom.

Tags: death, Family, loss, love, memories, mom

Hello all – as promised, this is my final report out on my surgery results from Feb.  I would say I have reached full recovery now.  Still some minor pain on big sneezes and occasional twinges but good for my purposes.  Now for the good news – did it deliver on all the anticipated benefits?  I give it a resounding YES!

1)  Am I sleeping better?  You betcha.  I not only sleep better, I dream more.  Go figure on that one… or perhaps I just remember my dreams even more.

2) Is my husband sleeping better?  Yes indeed.  If anything, the total silence when I sleep is a bit concerning for him.  He has yet to adjust and still checks to see if I am actually breathing now and again.

3) Am I breathing better overall? Yes, I am.  It still feels a bit odd to actually be breathing on both sides of my nose but I am doing much better.

4) Do I have more energy? Oh yes… I haven’t had this much energy in years.  Must be a combo of more oxygen in my blood and better sleep but I am loving it.  I feel like my energy level has improved significantly.

5) Would I recommend the surgery to others? Yes I would.  It hurt more than I thought going in (and I thought it would be bad) but it was worth every bit.  I genuinely wish I had done this sooner. 

As a reminder, I had the “snoring surgery” and repair for a severely deviated septum at the same time.  The two together is what resulted in more pain than I anticipated.  For those who are going for one or the other, the recovery should be easier.  Throw in the fact that I lost five pounds during the recovery, which was a lovely added bonus. 

This makes excellent progress on my personal goals for the year.

Tags: Health, positive, results, surgery, wellness

My daughter is six years old and very imaginative.  Her creativity fascinates me.  This week, she lost her second tooth – let me tell that it has seemed both a dramatic and funny saga that I simply had to share.  Maybe it will make you laugh too (-:

It starts like this… On a dark and stormy night – oh wait, wrong story.   <rummage, rummage, rummage> Ah, here it is… About a week ago, her second tooth (bottom, center, right) reached a point where it was hanging by minuscule means.  So we began the nightly practice of me asking for one chance to gently tug on the tooth to remove it and her having dramatic hysterics for at least ten minutes before reluctantly letting me try.   Each night, no success (I am fortunate if I can even get a hold of the tooth, much less actually tug).

On Monday night, I finally get to reach in there and it pops right out.  But she is still wailing and begging me not to pull it out.  I start laughing so hard that I can’t even show her the tooth is already out.  She gets more upset that I am laughing.  Finally, I manage some semblance of control and show her the tooth and like magic, all tears and various other symptoms of histrionics disappear.  She is now all smiles.

But suddenly, a new concern rears its ugly head – tomorrow is her playdate with her best friend Esther and she has to show her this tooth.  So nothing will do but we must find a hiding place for the tooth, so the tooth fairy will not take it.  And, to be totally certain there is no misunderstanding, we must leave her a note, in case she ransacks the house looking for the tooth in hiding and takes it.  You can imagine our thoughts at this point, right?

The tooth is fortunately still there to be shown to her best friend and is dutifully placed on the nightstand for pick up by the tooth fairy.  This morning in the car, my little girl starts telling me that the tooth fairy can walk through walls (must be a great skill to have, better than the chimney gig).  She also states, quite firmly, that the tooth fairy gives a kiss for every coin you receive.  Two gold coin dollars translates to two kisses.  Okay, I am with her there although I don’t recall kissing her at that point.  I recall desperately trying to sneak out her room as quiet as I could, despite the various toy obstacles leftover from the previously mentioned playdate.  Then she declares that the first kiss is felt but the second one cannot be felt.  Perhaps because the tooth fairy is already dematerializing in preparation for heading out through the wall, on to her next appointment.

So I walked into work this morning with a big smile on my face, because I had such a great start to my day.  A story moment to treasure and share.  My day is good!

Tags: daughter, Family, love, memories, treatsure

I admit to fear and to worry and to doubt.  I am fortunate in these times of fear and uncertainty, where many are suffering the most dramatic and awful change of their lives.  I am thankful, every day, for what I have:  my good health (and health insurance), my loved ones (and their good health), my great job (that I am lucky to love) and the basics we all need (food, shelter, etc…).  My heart goes out to those who are suffering because I remember earlier days where a roof over my head was uncertain, not much food (so thankful for free school lunch programs) and no health insurance (or money for much needed medicines, like my asthma inhaler).  I remember and my heart cries out for them.

What I wonder about is the thread of small, angry voices I hear on the web.  Why?  Is it fear that causes some to rant and say others deserve such awful reversals of fortune?  Is it spite or small mindedness?  Self-righteousness and smug insensitivity?  I guess I just don’t get it.  Yes, some are in their current situations due to unwise choices.  I don’t know about you but I’ve made more than a few “unwise choices” in my life and had to live with those consequences.  This doesn’t mean that I don’t feel for them though.  It doesn’t mean that I take pleasure or feel smug about their situation.  I know I am not alone in this because I read and hear those voices too – the wondering ones who feel empathy and are thankful for what they have.

Each day, I will live in joy (for my good fortune) and fear (that it might somehow go awry) and empathy (for those who have lost so much).  I suspect, this is how my year will go.  How about you?

Tags: Change, Endurance, Fear, Spirit

My view of my septoplasty and the snoring surgery.  For those of you who don’t know me, I was born with a severely deviated septum, with only a tiny opening in the right side of my nose.  For me, this is normal.  Little did I know that it is part of why I have low energy levels and don’t seem to get enough rest, even after a good nights sleep.  The nose actually needs both sides to work right and properly oxygenate you.  After years of dreading the surgery pain, I finally decided that my gift of better living to myself this year would be breathing better.  I do one of these every year – for example, one year I gave up soda, another fast food, another caffeine.  Each a step towards changing my lifestyle to a healthier one.

Last week I took the plunge and had the surgery.  The rest is about this week and how it went.  Here’s a little spoiler warning – for those who really don’t want the details, just know that everything is going well in my recovery and stop here.  For those who really would like to know, here goes (don’t say I didn’t warn you):

My surgery was last week Monday morning.  It started with a lot of waiting and no book to read for half of it.  For those of you who know me, this is a bad situation to be in.  I laid there on the table, staring at the ceiling drop tiles and found myself thinking all sorts of what if scenarios.  The people at the Santa Barbara Surgery Center were great – patient, pain sensitive and supportive. 

As promised, I didn’t feel them taking the breathing tube out after the surgery.  I did wake scared though – I couldn’t breathe without concious effort and I hurt like mad.  I had my first warning of how it was to be when she gave me some pain medicine to swallow and it hurt even more.  Not a good sign when you are in pain and it hurts even more to take the medicine.   After waiting in recovery, Shawn carefully brought me home.  I prayed for sleep that wouldn’t come.  I could doze for ten to fifteen minutes at a time and then wake up and spit out blood. 

The next couple of days brought me lots of lost blood.  So much so that I began to worry that it was too much, despite what the doctor said I was losing what he expected.  The packing came out on Tuesday and that was a shock and a relief.  All I could take was water. 

Thursday, I tried food.  An egg.  And I was successful in keeping it down.  Hooray!  Try to take joy in the little things.  I’ve been living off one egg a day and a small bit of applesauce.  The good news is that I’m not actually hungry and I am losing weight.  So there is a side benefit to all of this.

The good news today is that the internal splints came out of my nose.  Very little pain and suddenly its an amazing how much more I can breathe through my nose.  The sharp pain in my throat should start to recede in another couple of days, so food may be back in my near future.  If all continues to go well, I should be just about fully healed this time next week. 

Was it worth it? (I know you’re going to ask.)  I’m going to go with yes at this point.  I breathe better and I am not snoring either.  I suspect that I will also get the benefits of sleeping better (once the pain goes away) and having more energy.  Everything worked just like my doctor told me.  I have to admit to some fear and regret that I experienced on the first couple of days.  I was so miserable and exhausted that I did wonder why I did this to myself.

Tonight I go back to sleeping horizontally, rather than the prescribed 30 degree angle.  Tonight I will get to sleep breathing through my nose.  And last, certainly not least, tonight my husband will come back to bed, since sleeping at that angle was too hard on him.  So lots of good things tonight and I am starting to feel human once again.

Would I recommend this to others?  (Just in case you ask.)  I think yes… not entirely sure since I haven’t reaped all the benefits yet (still early days) but yes, I would.

The business planning cycle I have gotten used to seems to be one of good intentions but just slightly off.  I have had the good fortune to see this planning cycle work the same at more than one company.  I ask myself this (and you, of course) – is this cycle a necessity or can it be successfully improved upon?  Here’s the one I mean – it starts with budget time (where you hope you have a solid long range strategy to lean on).  It’s approximately mid-summer.  Now, for some it actually starts a bit sooner or a bit later but I picked a mean.  You haven’t solidified your plan for the next year yet but you have the framework, so you can put together the money.  Then year end hits (for those of you on the calendar fiscal year, which is quite a lot of you) and everyone is focused on that.  Come January, you hope to have a finalized budget and plan for the year.  That is always the goal.  It’s part of why you start the budget cycle early, right?  But how many of you make it to the goal line of early January?  Part of that is because you need to see how year end close went but there are often other factors that get in the way.  So you may not have a final plan and budget until February or even March.  It’s a crazy cycle – shampoo, rinse, repeat!  Every year this happens, everywhere I work or where my friends and colleagues work, it tends to happen.  Does it work better where you are?

Tags: Balance, Change, Leadership, Work

The holidays are over and I am back to work after my longest vacation off in my working history.  It was lovely but it will come as no surprise to those close to me when I mention that I managed to snag an awful virus and was sick for the whole two weeks.  I am still dragging through the dregs of it…  All of that aside, it was a lovely and quiet holiday, filled with family time and I treasure the opportunity I had.

And now, it is time to work with my team to put definition to the strategy elements for 2009.  This is always such a great time of year for work, in my opinion.  I love looking at the long term plan, figuring out what needs to be done this year to get to fulfill that vision and breaking it down to quarterly chunks.  This is the year for retention and customer focus, no doubt about that.  Any company not thinking in those terms are going to have an even tougher year.  

Step one – find our retention version of the angled measuring cup.  If you haven’t heard the President of Oxo International talk about this invention and how it fulfills their principles, you missed out (http://gelconference.com/videos/).  In short, it’s time to find a clearer way of looking at the information to better understand what our challenges are.

Step two – use that information to make the customer experience even better, so we are able to deliver more value to our customers and they want to stay with us longer.

Which brings me back to the beginning – it’s time to plan!  Is that what you are doing this month?

Tags: Balance, Customer Experience, Loyalty, Vacation, Work

I have a lovely, long holiday planned with my husband and daughter.  Sixteen days off.  A rare thing in my life.  Normally, I only have a week off at a time (total of nine days), so this rarity will be something to treasure.  I’ve spent a fair amount of time the past few weeks encouraging my team to do the same.  For a Customer Insights organization, the end of the year is not a crazy one like some parts of the org, more a time to wrap up projects. 

I believe in setting a goal to try to get to zero by the end of the year when it comes to vacation time.  There is a reason we get that time off – it’s for balance, for health – both physcial and mental.  And it’s important to take time off.  This year, I won’t quite make zero – I’ll be short by a day and a half but that’s pretty darn close.  And it’s important to remember that there’s no award or recognition for not taking time off.  So if you are one of those types – you know the ones, the hoarders of time (I am a reformed hoarder, so I know what it’s like) – then try it for just one year.  Make it your goal in 2009 to get to zero vacation days by the end of the year.  You never know, if you try it once, you might find you’ll never go back to hoarding again.

Tags: Balance, Customer Experience, Family, Health, Vacation, Wholeness, Work