My blog is a running discussion regarding customer experience, both practice and theory. I have been fortunate enough to work as a leader in the customer experience field for more than ten years. I have designed and built customer insights programs that encompass key areas such as:
- Customer based strategy
- Customer satisfaction
- Customer loyalty and advocacy
- Net Promoter® Score (NPS)
- Analytics (including predictive analytics)
- Customer retention
- Customer touchpoints
- Customer based financial business case development
- Metric design
- Project management to improve customer experience
I do speak at conferences (now and again), I am always happy to answer questions and enjoy sharing and learning best practices. Let’s take the customer experience journey together!
Loading ...