On the way to work this morning, I actually had to use my horn. Not a common occurrence for me. One minute, I’m riding the middle lane, keeping a respectable distance from the car in front of me (I have a thing about that). Next thing I know, a woman in a Lexus came merging over into my lane (she did signal) but she was moving into the lane right where my car was located. She almost sideswiped me. I had to lay on the brakes (good thing no one was tailgating me) so I also felt compelled to lay on the horn. She jerked around in surprise but kept on coming.
Fortunately for all involved, an accident was avoided but it got me to thinking – why do people seem to lose a bit of their humanity while driving? It’s like the act of getting in the car causes some people to lose their consideration of others and it’s all for one – period. Their schedule is most important, their time, their focus, their needs, etc… all primary. And yet, these are people we know, once they are out of the car. What makes some of us act that way?
Afterwards, I started thinking about how the same thing can happen at work. We get so caught up in what we are doing (day-to-day work, goals achievement, incentivized behavior, etc…) that we can sometimes lose our sense of the customer and the reason we are doing the job we do. Being motivated at work, finding the value in what we do, that’s the type of thing that makes me want to go to work each day.
How often do you find yourself “getting in the car” when you get to work? Have you seen this same type of behavior where you work? How do you make sure that doesn’t happen where you work?
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