Monthly Archives: May 2011

Driving etiquette meets business actions

Posted on May 9, 2011 by Tabitha

On the way to work this morning, I actually had to use my horn.  Not a common occurrence for me.  One minute, I’m riding the middle lane, keeping a respectable distance from the car in front of me (I have a thing about that).  Next thing I know, a woman in a Lexus came merging over into my lane (she did signal) but she was moving into the lane right where my car was located.  She almost sideswiped me.  I had to lay on the brakes (good thing no one was tailgating me) so I also felt compelled to lay on the horn.  She jerked around in surprise but kept on coming.   Read more...
(315 words, estimated 1:16 mins reading time)

Posted in Authenticity, Balance, Customer Experience | Leave a comment

Starting a customer experience project

Posted on May 2, 2011 by Tabitha

This morning, my eight year old daughter had a bit of a meltdown.  This isn’t our usual family experience in the morning before school.  It started with my husband waking her up and went downhill from there.  One of her favorite things in the morning is getting into my side of the bed (after I get out) to curl up for a couple of minutes before getting in the shower.  But every time she tried to do this today, one of us called her to do something else.  By round three, she broke down (not enough sleep is definitely a factor) and cried.   Read more...
(274 words, estimated 1:06 mins reading time)

Posted in Change, Communication, Customer Experience, Customers | Leave a comment