Monthly Archives: July 2010

The core of a customer experience program

Posted on July 29, 2010 by Tabitha

With so many customer experience programs beginning, many people are asking, “Where do I start?”  It’s a question that I have heard often enough that I thought I might do a blog series on what you want to focus on in the first year of your customer experience program.  And it might be interesting for those of you who are already well under way in your program.   Read more...
(114 words, estimated 27 secs reading time)

Posted in Change, Communication, Customer Experience, Customers, Goals, KPI, Leadership, Listening, Loyalty, Retention | Tagged , , , , , | 2 Comments

Chief Customer Officer – My Dream Job

Posted on July 19, 2010 by Tabitha

I have been recently reading the Forrester article titled Customer Experience Executives’ Top Priorities for 2010 and one of the things that jumped out at me is that concept that “Chief Customer Officers will become as common as Chief Marketing Officers”.  Interesting thought to those of us in the field.  It’s a dream job for me from a career perspective.  The chance to continue advancing in the career I’ve come to love is exciting.  Companies who embrace customer experience as a discipline are understanding that customer insights are a potentially untapped asset within their company and digging deep to understand your customers makes them happier and your company more financially successful long term.   Read more...
(127 words, estimated 30 secs reading time)

Posted in Customer Experience | Tagged , , , | 5 Comments