A confessed customer experience geek

I recently had the opportunity to listen to Robert Stephens, of Geek Squad fame, and I was fascinated with one particular image he shared, which I immediately and shamelessly appropriated.   I loved hearing him speak and then he showed a Venn diagram (shown below) and really won me over.  Yes, I do enjoy a really good Venn diagram.  Come on, be honest who doesn’t love them?

I loved this because it resonated with how I think – really fit me and the way I think about customer experience and what I am fortunate to be able to do as a living.  So here I am – openly confessing that I am a customer experience Geek!  And what a great way to describe the definition of a geek (although I confess to a smidgen of social ineptitude on occasion, so perhaps it’s not always a perfect fit).

So when intelligence and obsession focus on the customer, you get what I love to do.  How about you?  Are you a geek?  If so, what kind?

**UPDATE**  It appears that some are asking about the Venn diagram itself.  As in – “what goes in the bit where social ineptitude and intelligence meet?”  Answer:  Apparently, dweeb.  I do not make this stuff up, I promise!

Jun 8, 2010 – Image updated to include “Dweeb.”