My Twitter Feed- TabithaDunn: @MKCallConsult Awwwww... thank you for the #ff! January 27, 2012
- TabithaDunn: @Turntablez We will - we are going to just chill at home (games, movies, family time) the best January 27, 2012
- TabithaDunn: @Turntablez Thank you for the kind #ff. I hope your week was a good one :) January 27, 2012
- TabithaDunn: I'm so happy it's #ff @MKCallConsult @maldyj @jeanniecw @Turntablez @bobehayes @Natasha_D_G @KateNasser Have a great weekend, all of you :) January 27, 2012
- TabithaDunn: @Turntablez I hope you have a good weekend as well - no more packing :) January 20, 2012
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Monthly Archives: June 2010
Book Review – Switch
I like to read (a lot) and the mix of books tends to vary, depending on whatever attracts me at the time. I keep a mix going, usually have at least two progressing (some on the Kindle, some from the library).
Posted in Balance, Change, Customer Experience, Listening
Tagged Change, difficult, drive, switch
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The Value of Patience
I’m not altogether certain I was patient much as a child, perhaps I was but just don’t recall but I suspect that I wasn’t. Patience as an adult hasn’t always been a strong point either but I am finally getting better at it. Last year, I declared that I was going to embark on the journey of being healthier. I finally had the surgery on my deviated septum, so I could breathe better. From there, I started modifying my eating habits. Already good, I made them better. No fast food, no junk food, no soda, no prepared food (that’s right – no cans, no boxes, nothing previously frozen). That was both harder and easier than I thought it would be. My husband is a marvelous cook and he has chosen to make the journey with me, so that has helped a lot!
Posted in Balance, Change, Excercise, Goals, Health, Social Media, Wholeness
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The Power of Listening
I recently had the opportunity to speak at a summit meeting for a SaaS firm in the area called Appfolio One of the great questions that came up during the Q&A was this (forgive the paraphrasing): “What is one of the most powerful things you can do to improve your customer experience?” My answer: active listening
Posted in Communication, Customer Experience, Customers, Listening
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A confessed customer experience geek
I recently had the opportunity to listen to Robert Stephens, of Geek Squad fame, and I was fascinated with one particular image he shared, which I immediately and shamelessly appropriated. I loved hearing him speak and then he showed a Venn diagram (shown below) and really won me over. Yes, I do enjoy a really good Venn diagram. Come on, be honest who doesn’t love them?