My Twitter Feed- TabithaDunn: Part 1 cont - as promised - what level do you ask your cust sat or loyalty question http://bit.ly/ba5Kub August 31, 2010
- TabithaDunn: @mooney1 enjoy! August 30, 2010
- TabithaDunn: RT @toutie @MarshaCollier Join #custserv Tues 9p ET Topic “To Crowdsource or Silo (clearly defined system boundaries) Customer Service?” August 30, 2010
- TabithaDunn: @Turntablez Love that show! Greece is a lovely place (I lived there as a little girl). August 30, 2010
- TabithaDunn: @WriteTheCompany than you for the RT about my blog - more to come this week! I look forward to your thoughts. August 30, 2010
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Monthly Archives: June 2010
Book Review – Switch
I like to read (a lot) and the mix of books tends to vary, depending on whatever attracts me at the time. I keep a mix going, usually have at least two progressing (some on the Kindle, some from the library).
Posted in Balance, Change, Customer Experience, Listening
Tagged Change, difficult, drive, switch
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The Value of Patience
I’m not altogether certain I was patient much as a child, perhaps I was but just don’t recall but I suspect that I wasn’t. Patience as an adult hasn’t always been a strong point either but I am finally getting better at it. Last year, I declared that I was going to embark on the journey of being healthier. I finally had the surgery on my deviated septum, so I could breathe better. From there, I started modifying my eating habits. Already good, I made them better. No fast food, no junk food, no soda, no prepared food (that’s right – no cans, no boxes, nothing previously frozen). That was both harder and easier than I thought it would be. My husband is a marvelous cook and he has chosen to make the journey with me, so that has helped a lot!
Posted in Balance, Change, Excercise, Goals, Health, Social Media, Wholeness
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The Power of Listening
I recently had the opportunity to speak at a summit meeting for a SaaS firm in the area called Appfolio One of the great questions that came up during the Q&A was this (forgive the paraphrasing): “What is one of the most powerful things you can do to improve your customer experience?” My answer: active listening
Posted in Communication, Customer Experience, Customers, Listening
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A confessed customer experience geek
I recently had the opportunity to listen to Robert Stephens, of Geek Squad fame, and I was fascinated with one particular image he shared, which I immediately and shamelessly appropriated. I loved hearing him speak and then he showed a Venn diagram (shown below) and really won me over. Yes, I do enjoy a really good Venn diagram. Come on, be honest who doesn’t love them?