My Twitter Feed- TabithaDunn: @MKCallConsult Awwwww... thank you for the #ff! January 27, 2012
- TabithaDunn: @Turntablez We will - we are going to just chill at home (games, movies, family time) the best January 27, 2012
- TabithaDunn: @Turntablez Thank you for the kind #ff. I hope your week was a good one :) January 27, 2012
- TabithaDunn: I'm so happy it's #ff @MKCallConsult @maldyj @jeanniecw @Turntablez @bobehayes @Natasha_D_G @KateNasser Have a great weekend, all of you :) January 27, 2012
- TabithaDunn: @Turntablez I hope you have a good weekend as well - no more packing :) January 20, 2012
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Monthly Archives: December 2008
One more day…
I have a lovely, long holiday planned with my husband and daughter. Sixteen days off. A rare thing in my life. Normally, I only have a week off at a time (total of nine days), so this rarity will be something to treasure. I’ve spent a fair amount of time the past few weeks encouraging my team to do the same. For a Customer Insights organization, the end of the year is not a crazy one like some parts of the org, more a time to wrap up projects.
Posted in Balance, Customer Experience, Family, Health, Vacation, Wholeness, Work
Tagged Balance, Customer Experience, Family, Health, Vacation, Wholeness, Work
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Happy Birthday
This past weekend was wonderful! My daughter turned six and I was so happy to see her light up with joy and excitement this weekend. She had her party, which she enjoyed immensely. We took her out to dinner and an evening show of the Nutcracker ballet for the first time, which she thought was neat. She was amazed at all the little girl ballerinas. She has always loved that story, so it helped make the ballet come alive for her. Seeing the whole weekend through her eyes was so sweet and poignant. What happy memories we made – and memories, that’s what we have of the past, isn’t it? Even though those are imperfect things, those memories, it’s what gives us the grounding for our today’s.
Understanding your customer
There isn’t one best way to best understand your customers but whatever you choose, it really needs to start with understanding their behaviors. For example, your customer has decided to leave and you have a way to capture the reason why. When they say price… do you accept that? Or do you realize that price really means something else – such as “Budget – something in my life has changed and I need more money in my budget, so this has to go or I need a cheaper price” or “Value – I just don’t see the value in this vs. what I have to pay”. Neither of those are actually price – they are root causes of the price top level statement.
Posted in Communication, Customer Experience, Loyalty
Tagged Customer Experience, Customers, Loyalty
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Death and choices
This morning we learned that Shawn’s grandfather passed away. He passed away in his sleep, apparently peacefully, which is a blessing. It is sad but also good to note that he had a good life, long and rich (he was in his nineties). He is survived by his wife and children. This is the third death in the family this year (four if you count one of our kitties). A sad year indeed. It’s made me think a great deal about loss and how people respond.
The holidays and our tree
Yes, it is that time of year. Do you dread it or love it? Me, I love it. I enjoy the long weekend for Thanksgiving as a chance to celebrate and give thanks but also it is time to put up the tree (one of my favorite parts). Our tree is a collective experience. It makes me wonder how other people do their tree – is it a never changing thing, a new theme every year or a gradual build (like mine)? Years ago, I gave in to my love of Victoriana on trees and set a theme. Our tree is a lovely nine footer, filled with beautiful Victorian ornaments collected in reds, pinks, creams, golds & silver. Every year, I buy a few new ones to add to the tree and love that process as well. It’s almost like greeting an old friend each time it goes up. My husband loves the tree so much that we have an ongoing discussion after New Years as to when it can actually come down. Yes, we are one of those… the earliest I think it ever came down was Valentines. The latest was early May. As you can imagine, we get lots of compliments on the tree but also lots of eye rolls and good humored digs. I think that Shawn would keep the tree up year round, if he could. Me, I like to put it away (eventually) and greet it again after Thanksgiving… I think it means a bit more to me that way. But yes, I like to keep up for longer than the typical season as well. I have to wonder if we are the only ones…