My Twitter Feed- TabithaDunn: @MKCallConsult Awwwww... thank you for the #ff! January 27, 2012
- TabithaDunn: @Turntablez We will - we are going to just chill at home (games, movies, family time) the best January 27, 2012
- TabithaDunn: @Turntablez Thank you for the kind #ff. I hope your week was a good one :) January 27, 2012
- TabithaDunn: I'm so happy it's #ff @MKCallConsult @maldyj @jeanniecw @Turntablez @bobehayes @Natasha_D_G @KateNasser Have a great weekend, all of you :) January 27, 2012
- TabithaDunn: @Turntablez I hope you have a good weekend as well - no more packing :) January 20, 2012
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Monthly Archives: November 2008
Proving the value of NPS
I was recently asked the question about how do you prove that measuring NPS is worthwhile (or any other loyalty metric). It was an interesting and good question but it is sort of like asking how do I prove that love is better than not having love. I know, I know… an odd example perhaps but also ephemeral to prove or disprove. Here is what I think about that (NPS not love – I’ll save that for another post):
Posted in Customer Experience, Customers, Loyalty
Tagged Communication, Customer Experience, Loyalty, Net Promoter Score
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The Tea Fire
The Tea Fire here in SB is finally under control (I call it at 80% – I know that’s not a 100% but that is pretty darn good compared to completely uncontrolled). I don’t know about others, but I struggled with how to feel all weekend. On the one hand I felt so happy that we didn’t end up having to evacuate, much less lose our home. On the other hand, I felt so awful for those who did lose their homes (no lives lost, fortunately) and I ended up sneezing and wheezing all weekend from allergies to the air quality, which added a layer of yuck to the whole thing. It was a crazy surreal weekend, filled with thoughts like… is it okay if I decide we will still go out to eat this weekend, like we do as a family just about every weekend? And yes, we did go out to eat. And we saw a lot of others do the same but there was more greetings and “is your home safe? I am so glad to see you!” even from the staff. What amazing grace and strength we have as human beings, what wonderful small tales will go untold during this tragedy. So I can embrace the feel good and feel bad at the same time. Guess that just makes me human (-:
Flexibility and work
Today, we get a call, bright and early from my daughter’s new pediatrician’s office letting us know there was a cancellation in the schedule tomorrow and could we please move our original appointment for our daughter’s annual well child from January 2009 to tomorrow. Now, to put this into perspective, we don’t know this doctor yet, that’s part of the plan for this visit. And now, we have a last minute switch. Well, I am a fortunate woman because my husband is a fantastic stay at home dad but there’s a line here right? What things are musts vs. nice to have when it comes to your child’s life? It’s not a lack of trust in my husband, it’s really about wanting to be present for certain things. So what do I do… I frantically go through my afternoon schedule and beg for patience while I reschedule the block of time so I can be there. Because it’s important to be present as part of the balance, in my view. Some choices and tradeoffs have to made, I know that but this time, I was lucky, because I could manage the last minute reschedules – next time I might not be so lucky. But for this week, I made it.